EASi Program Manager - Lab Services in Rockville, MD at EASi

Posted: 8/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rockville, MD
  • Posting ID:
    6897112
  • Pay Rate
    N/A

Job Summary



Job Summary

Reporting to the Delivery Manager, The Lab Services Program Manager will be responsible for the day-to-day management of project teams for external clients, ensuring that all projects meet their cost, quality and compliance requirements. Success in this role requires expertise in delivering technology and business solutions and involves customer interaction and requires strong technical, organizational, communication, leadership, and client relationship skills to deliver on client commitments in accordance with the Master Services Agreement (MSA) and Statement of Work (SOW).

Essential Functions

Responsible for project management of assigned Lab Services projects, including, but not limited to:

PROGRAM EXECUTION
  • Oversight and responsibility for project performance and profitability, resource allocation, scheduling, customer issue resolution and overall client satisfaction.
  • Project oversight, budgeting, and invoice management
  • Quarterly reviews and process improvement
  • Service reporting, including deliverables
  • Analyze project risk assessments, mitigation plan and implement opportunities


PEOPLE EXECUTION
  • Responsible for oversight of resources working on projects.
  • Proactively identify and resolve performance issues, performance feedback, review of metrics.
  • Focus on maintaining/improving retention through career development and mentoring.


CUSTOMER EXECUTION
  • Lead strategic business discussions evaluating customer needs, challenges, capabilities
  • Aid in the creation of the SOW, RACI, and review process as well as final execution with client
  • Maintain active communication with clients and internal stakeholders to manage expectations, ensure satisfaction, make sure deadlines are met, and lead change efforts effectively.


INTERNAL PARTNERSHIPS
  • Work with Business Development team and Talent Acquisition to assist in the Business Acquisition/Execution Process (BAP/BEP).
  • Attend gate review meetings on new projects (as needed)
  • Support the development of proposals, presentations and provide technical input as needed
  • Saturation and development of relationships in collaboration with Business Development (BD) for future opportunities with customers
  • Support internal partners on strategy development with accounts, follow up conference calls, qualification of business needs and positions.


Supervisory or Management Responsibilities:
  • Management of PPCs and potential fulltime employees
  • Travel- 25-50% depending on building relationships with customers: Visit customers once a month, quarterly reviews, meetings with business development, execution for our business execution process (BEP)


Minimum Education/Abilities/Skills:
  • Bachelor's degree required; science field strongly preferred
  • 2+ years proven project management experience preferred
  • Familiar with applicable regulatory requirements depend on clients' environment.
  • Experience in laboratory work environment
  • Experience managing employees
  • Excellent communication


Competencies:
  • Customer Focus
  • Decision Quality
  • Dealing with Ambiguity
  • Interpersonal Savvy
  • Technical Knowledge
  • Building Effective Teams
  • Project Management


Amazing begins here. EASi is a leading global services company specializing in engineering and sciences. For more than 35 years, EASi has delivered critical services across a range of industries, including energy and utilities, transportation, heavy equipment, consumer and industrial products, medical devices, pharmaceutical and biotechnology, as well as academic and health care research. By adapting to the constantly evolving needs of our customers, we have built specialized expertise and a multidisciplinary perspective - leveraging cutting-edge technology and processes - to constantly improve and innovate. Through EASi's flexible solutions and consultative approach, customers in engineering and sciences can expect unparalleled quality, increased speed to market and collaborative customer engagement services.

Headquartered in Hanover, Maryland, EASi has 3,700 dedicated employees across North America, Europe and Asia. EASi is an Aerotek company, a leader in the recruiting and staffing industry. Aerotek is an operating company of Allegis Group® Inc., a global leader in talent solutions. To learn more about EASi, visit EASi.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Name:
Philip Malcolm
Phone:
9738294348